Store shipping policy

I offer a Royal Mail tracked 24 hour shipping service when shipping out all live invertebrates, the tracking details will be sent to you via email. If for whatever reason you do not receive your tracking number, don’t hesitate to either email me at csinverts@outlook.com and I will get the tracking number to you as soon as possible.

I offer live arrival guarantee or a replacement, refund or store credit. With this said, I cannot guarantee live arrival should the delivery be returned to the sorting office if no one is at home to sign for the package. Please make sure someone will be at home on the date the order is due to be delivered prior to ordering your delivery.

If it is the case that someone was home to collect the parcel and the animal has arrived dead, please take a photo of the animal and the packaging and send that to me via email. Please ensure this is done the moment the parcel arrives and the email is sent to me within 12 hours of delivery. After this period I have the right to refuse to provide a replacement or refund.

I cannot be held responsible for delays outside of my control/knowledge.

You must be over 16 to order from my website. If you are under 16 the order must be placed by a parent or guardian.

Collections from my house are acceptable but only with prior arrangement.

All payments must be made through the payment system provided on the website. I do not accept any other method of payment unless prior arrangement has been made.

I reserve the right to refuse or cancel any order.

I cannot be held responsible for any deaths, injury or damage caused by anything purchased from my website.

I reserve the right to remove or alter both stock and/or prices at any time.

Prices relate to an individual item unless stated otherwise

Please be aware of the chance that some specimens may arrive potentially missing a leg or two etc. This is usually not harmful depending on the species, and if I deem it to be of any concern then I would not sell said specimen. If the specimen arrives missing a leg or two then do not worry, the lost leg will grow back with time, and this will cause no harm to your insect. This section is only really stated in the case of any phasmids (stick or leaf insects) arriving with missing limbs, as it is very common for this to happen and holds no detrimental effects to their overall health and wellbeing.

I post orders from Monday to Friday. I prioritise earliest received orders first. If a particular packing day is full, your order will be moved to the next available packing day.